ITS Computer Support
Students who received their computers as part of the A&D Laptop distribution in or after September, 2010:
Your computing support will be provided by ITS Computing Support and Repair. Your purchase of a laptop bundle through A&D's Fall 2010 undergraduate student laptop program includes laptop repair for a period of four years from Sept. 1 on the year your computer was purchased. Warrantied repair coverage and walk-in support will be provided by the ITS Computer Support & Repair service desk in the UM Computer Showcase – at both the Pierpont Commons (North Campus) and the Michigan Union (Central Campus) locations. Walk-in consulting will be provided at no cost for the first 15 minutes for any Apple hardware/software related computer questions.
Click here to download a PDF that describes the full terms and conditions of the A&D's 2010 freshman computer bundle laptop repair coverage agreement.
Art & Design IT Support
Students who received their computers as part of the A&D Laptop distribution in 2008 or 2009:
A&D IT Staff will provide general hardware and system software support for your computer. If you have issues with your computer, the A&D IT Office should be your first stop. A&D IT Staff can examine the computer, help transfer your data to a loaner laptop if necessary, and assist with additional repair steps.
Please understand that fixing problems with the computer may involve erasing the internal hard drive and reinstalling the software, making regular backups of your data even more important.
Although we will make every effort to address your problems, please note that we may not be able to provide application-specific support or provide support for peripheral devices.
The Art & Design IT Office (room 2000 in the Art & Architecture Building) is open from 9 – 5:00 pm, Monday – Friday. Depending on the immediacy of your issue, you can contact the IT staff in one of three ways:
E-Mail Assistance. For general questions, issues not needing immediate attention, or any issue not resolved by other methods, you can get assistance by sending questions and requests to email@example.com.
Direct Assistance. For issues that require the technical support staff to work directly with you and/or the computer, you can schedule a time to bring the computer in to the Help Desk. Appointments can be scheduled by e-mail (preferred) or in person.
Phone Assistance. To reach IT Staff by phone, please call (734) 763-6504 during office hours.
4-HELP Connectivity Assistance: For most needs concerning internet connectivity, telephone support is available from ITCS by calling 764-HELP (764-4357, or 4-4357 on a campus phone). They support the internet connectivity software distributed on the University Blue Disk, email issues, the UM online directory, and many other items (see the complete list here).
ResHall Network Support: The staff at the ResHall center can help you with any problems relating to internet connectivity in any University Dormitory – getting your computer on the network, connecting, and configuring your system. Call 647-1133 to speak with a consultant.
ITCS Accounts Office:The ITCS Accounts Office can assist with computing accounts, subscriptions, uniqnames, passwords, and billing inquiries regarding ITCS services (including dial-in and U-M Online). Phone: 734-764-8000.
ITCS Online Documentation: Visit the Information Technology Central Services website to find answers to frequently-asked questions, links and tools to help you use your computer on campus, like: